Refunds and Returns Policy
1. Refund Eligibility
Refunds are available under the following conditions:
- Subscription or Membership Services: If you are dissatisfied with any of our paid services, including subscription plans, academic counseling, or premium content, you may request a refund within 7 days of the purchase date. After this period, we are unable to process refunds for services already rendered.
- Courses or Educational Materials: If you purchased access to an online course, webinar, or educational material and you have not accessed the content, you may be eligible for a refund within 7 days of purchase. If the content has already been accessed, no refund will be issued.
Refund requests must be made via email to Contact@topnotchtopuni.com within the applicable timeframe.
2. Non-Refundable Items
Certain items or services are non-refundable, including but not limited to:
- Educational resources or materials that have been fully accessed or downloaded.
- Any services already rendered, including consultations or counseling sessions.
- Promotional or discounted offers (unless explicitly stated otherwise).
3. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to Contact@topnotchtopuni.com with the subject line “Refund Request.”
- Provide the details of your purchase, including the order number, service/product name, and the reason for your refund request.
- Our customer support team will review your request and confirm the refund eligibility based on our policy.
4. Processing Your Refund
Once your refund request is approved, we will process your refund within 7-10 business days. Refunds will be issued through the original payment method. Please note that depending on your payment provider, it may take additional time for the funds to be credited to your account.
5. Cancellation of Services
If you wish to cancel any subscription or service before using it, please contact us within 24 hours of the purchase. If you cancel within this period, you will receive a full refund.
6. Changes to the Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.
